Frequently asked questions
What people ask before they start selling.
Straight answers on bundles, modules, pricing, annual billing, your Orionex account, coupons, and what happens when a subscription ends. No hidden fees.
Plans, bundles, and modules
What's in each bundle?
Every bundle is all-in: website, online store, and the modules active at that tier — with no marketplace commission. Starter is complete enough to start selling; Business adds branding, advanced analytics, a report builder, multi-staff (up to 3), and campaign analytics; Pro adds multi-location, unlimited staff, and CRM automation. You don't have to pick modules one by one inside a bundle.
What's the difference between à-la-carte and a bundle?
A bundle is an all-in package at a fixed price that already includes the modules for its tier. À-la-carte means you start from a base subscription and switch on the modules you need (Commerce, CRM, POS, Analytics) — paying only for what you use. A bundle is usually cheaper when you need several modules at once; à-la-carte fits when your needs are still specific.
Are the modules available now?
Yes. Commerce, CRM, POS, and Analytics are available now and self-serve — no waitlist, no manual activation. You switch them on yourself from the portal.
What about POS?
POS is a module you switch on when you also sell offline, so your physical store and online store share one set of products, stock, and transactions. POS isn't forced onto every subscription — you only enable it if you actually sell in person.
I only need a website, no store or CRM. Can I do that?
Absolutely. You can start from a base subscription for just a website, then add modules whenever your business grows. You don't have to pay for store or CRM features you don't need yet.
Pricing and billing
How is annual billing calculated?
Annual is billed as 10× the monthly price — so you pay for 10 months and get 12, i.e. two months free. Choosing annual saves you money versus paying monthly all year.
Are there hidden fees or sales commissions?
No marketplace commission — 0% of your sales. What you pay is the subscription for the bundle or modules you have active. Domains and optional add-ons are billed separately and always shown as their own line items so it stays clear.
How do I use a coupon?
Enter the coupon code at checkout and the discount is applied to your total before payment. Public coupons work for everyone; some special coupons only apply if you were given the code.
Can I switch from monthly to annual, or change tier?
Yes. You can upgrade your tier or move to annual billing from the portal; the change and any difference in charges are shown before you confirm.
Account, subscription, and data
What is the Orionex account and SSO?
Luncurin is part of the Orionex ecosystem. You sign in with a single Orionex account (SSO), so the same login works across Luncurin and other Orionex products. There's no separate password to remember.
What happens if I cancel or my subscription expires?
When a subscription ends, the account first goes read-only — your data and website are still there, just not editable. Then there's a grace period to renew, and if it's still not renewed the service is suspended. Your data isn't deleted on day one of expiry.
Who owns my data and content?
Your data, content, and customers are yours. Luncurin stores and manages them so your website and store run, but ownership stays with you.
Can I use my own domain?
Yes. You can connect your own custom domain to your Luncurin site, or use the managed path if you'd like help buying and setting up a domain.